Frequently Asked Questions
Healthcare
You can easily schedule an appointment by either calling our support line at 7026 222 222 or by using our NH Care app.
To reschedule or cancel your appointment, simply access the NH Care app or reach out to us at 7026 222 222.
Yes, for your convenience, we offer online appointment booking through our NH Care app or via our website
Our NH Care app’s online booking system enables you to check the availability of doctors and specialists, allowing you to choose a suitable appointment slot that fits your schedule.
At our clinics, we offer a comprehensive range of medical services and treatments, including consultations, diagnostics, vaccinations, preventive care, and chronic disease management.
We offer specialized programs and packages tailored to address various health conditions such as diabetes management, wellness checkups, and women's health in Narayana Clinic, Nagarbhavi
Yes, we offer video consultations services with select doctors at our clinics, catering to patients who prefer remote consultations or are unable to visit the clinic in person.
Yes, we do accept walk-in appointments Narayana clinic, Nagarbhavi. However, booking an appointment in advance is recommended to avoid waiting times.
For your comfort and peace of mind, we have a well-equipped on-site laboratory. This enables us to perform a wide range of CAP accredited lab tests conveniently within our clinic, ensuring Gold Standard in lab accreditation.
we strictly adhere to stringent privacy and confidentiality policies in line with healthcare regulations to safeguard patient information.
Our dedicated customer support team, available during clinic hours at 7026 222 222, is here to assist with any queries, concerns, or feedback you may have. Our service hours are from 8 am to 8 pm.
Yes, you can securely access your medical records, reports, and prescriptions through our NH Care app . The App provides you with convenient access to your healthcare information whenever you need it.
Yes, we offer full body health checkups with packages tailored for different age groups.
Yes, we offer multilingual support with staff and translators dedicated to assisting non-native speakers, ensuring effective communication and understanding.
Yes, our healthcare packages include radiology services.
Our clinics are equipped with care coordinators and patient assistants who collaborate closely with patients to ensure personalised treatment plans and thorough follow-ups.
Yes, we offer medicine delivery to your home for your convenience.
At our clinics, we prioritise patient education and empowerment. We achieve this by providing comprehensive information, resources, and guidance to help patients make well-informed decisions about their health and well-being.
Services
Accessing your lab reports is convenient through the NH Care App. Download the app on your phone for easy access to your results anytime, anywhere.
Our comprehensive health checkups are designed for efficiency. The express checkup process, from registration to completion allows you to get a complete picture of your health without having to dedicate an entire day.
We understand the importance of convenience. As part of your health checkup, we provide free home sample collection for your blood tests. This eliminates the need for a separate visit for sample collection. cal records through the NH Care app.
We acknowledge that health needs vary by age and gender. Therefore, our health checkups are tailored based on these factors to ensure you receive the most relevant tests and screenings.
We offer a wide array of screenings to cater to diverse health concerns:
Advanced Heart Screening
Diabetes Screening
Kidney Screening
Cholesterol Check
Liver Screening
Thyroid Screening
Vitamin Deficiency Screening
Hepatitis B Virus Screening
Iron Deficiency Screening
Rheumatoid Screening
Immunity Screening
Pancreas Screening
Cancer Screening
We offer the following dialysis services:
HSR Clinic: Haemodialysis (HD) and Hemodiafiltration (HDF)
E-City Clinic: Haemodialysis (HD)
Yes, we offer consultations for new patients requiring dialysis treatment.
Dialysis appointments are typically scheduled from 7 PM to 9 PM.
Yes, most reports are available on the NH Care App. However, certain sensitive reports the doctor may share directly and may not be accessible through the app. You'll receive guidance on this during your testing process.
One Health Member Plan
Residents living near Narayana Clinics can purchase the plan via the NH Care App, website, or at nearby Narayana Clinics
The One Health Member Plan is valid for 12 months from the date of purchase, regardless of when family members are added.
The validity for each member aligns with the primary member's 12-month period.
Yes, you can add family members to the plan via NH Care App, website, or Narayana Clinics. Please note that membership is non-transferable once added.
Yes, they can, provided their siblings are below 25 years old.
Spouse, two children (under 25 years old), parents, and parents-in-law are considered eligible family members.
You can add up to 8 family members within a year of purchase. However, membership is non-transferable once added to ensure continuity of care
We understand that a family size of two may not require coverage for eight members. While we currently don't offer tiered plans based on family size, the Narayana One Health Member Plan is designed to be a cost-effective solution for families of all sizes.
The Care Team serves as a central point of contact for managing your family's healthcare and treatment needs. This includes appointment scheduling, coordinating home care services, overseeing treatment initiation, and providing other associated services.
No. A family physician and a Care Team will be assigned to each family based on the PIN code provided at the time of purchase. The family physician will be available for both video consultations and physical consultations at the clinic tagged to your plan.
Members get unlimited free consultations with the assigned family physician.
Members save 15% on consultations with specialist doctors across Narayana clinics and hospitals, applicable on both video and in-person appointments.
The 15% savings apply to all specialities.
Members save flat 20% on medicines & vaccines. However, Oncology medications are excluded from this offer, which are eligible for flat 10% savings only. Members also get flat 5% savings on FMCG. Additionally, members get 5% One Health credits (detailed later) on each transaction (all medicines including Oncology and FMCG).
Members save 45% on all lab tests conducted for OPD treatments. Please note that bundled lab test services, also known as ‘packages’ or ‘profiles’, are not covered in the plan. Further, ECG, USG, ECHO, TMT, CT, MRI, PFT and Holter are the only diagnostic services covered in the plan.
Members save 20% on health packages costing more than ₹2500. Limited-offer packages are not eligible under this.
Members save 10% on physiotherapy and dialysis.
Members save 5% on select dermatology procedures, applicable exclusively to procedures offered at our clinics
Members receive complementary doorstep care services. This includes home sample collection, medicine delivery, nurse visits, and physiotherapist visits. However, services are available only in specific serviceable areas defined as locations within 5-7 kilometres of our clinic.
The Med eCHAT feature allows Narayana One Health members to easily connect with trained healthcare professionals, such as nurses and doctors, for personalized support with non-emergency medical questions.
You can access the Med eCHAT through the NH Care app. Just log in and start chatting with a healthcare expert for quick answers to your health queries.
You can ask about prescription clarifications, allergy symptoms, medication doses, side effects, alternative medicines, and doctor availability. It's designed to help you get the information you need conveniently.