Terms of Use

By accessing this website, you agree to be bound by the following Terms and Conditions of Use, all applicable laws, and regulations. You declare that you are a natural and legal person having attained the age of at least 18 years and legally allowed to enter a contract in India. If you do not qualify, you may not use access the website.

The information, content and services contained in this website and the terms and conditions are subject to change at any time at the sole discretion of NH Integrated Care Private Limited (“NHIC”) and without any prior notice. Information provided on the website should not be treated as an offer, solicitation, invitation, advice regarding any product or services of NHIC. The use of this website by any one is subject to its terms and conditions, applicable Indian laws, including but not limited to the Indian Contract Act, 1872, Information Technology Act, 2000, and the rules, regulations, guidelines and clarifications framed there under, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”), and the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011 (the “IG Rules”) and government notifications, rules, regulations and guidelines issued by the applicable statutory authority/ies.

If you do not agree with any of these terms, you are prohibited from using or accessing this website. The materials contained in this website are protected by applicable copyright and trademark laws.

The marks, logos, slogans and service marks displayed over the website shall, whether registered and unregistered, are the intellectual property under the proprietary of NHIC . No person is authorized or licensed to use or display any trademarks, logos, slogans and service marks displayed on this website, unless expressly authorised/licensed to do so in writing by NHIC. NHIC reserves its right to seek appropriate legal remedy for any violation or breach of any intellectual property rights including but not limited to unauthorized use of any trademarks, logos, slogans, service marks and contents of this website.

Unless otherwise stated, NHIC is the owners of the copyright and database rights in this website, including content data, design, graphics, text, images, software and underlying source codes.

1. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on NHIC's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

This license shall automatically terminate if you violate any of these restrictions and may be terminated by NHIC at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

2. Disclaimer

The materials on NHIC's website are provided on an ‘as is’ basis. NHIC makes no warranties, expressed or implied and hereby disclaims and negates all other warranties including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose or non-infringement of intellectual property or other violation of rights. Further, NHIC does not warrant or make any representations concerning the accuracy, likely results or reliability of the use of the materials on its website or otherwise relating to such materials or on any websites linked to its website.

NHIC disclaims any financial liability whatsoever to any user on account of the use of information provided on its website. The information contained is neither intended nor implied to be a substitute for professional medical advice, medical diagnosis or treatment. The availability of the information and guidance as part of the website does not constitute a recommendation by NHIC, of any medical practice, particular medicine, or to buy any plans etc., discussed therein by NHIC, any of their personnel or any advisor.

You shall be solely responsible for any decisions, which you arrive at after your own evaluation of the products of NHIC and your need for the same post consultation with any of your advisors. While reasonable care would be taken to ensure completeness, accuracy, etc., of the information/services provided, neither NHIC nor any of their personnel shall in any circumstance be liable for any loss or damage caused by your reliance on information obtained through the website.

It is your sole responsibility to evaluate the completeness, accuracy or usefulness of any opinion, guidance or other content made available on the website and you should consult your own legal counsel, business advisor, medical advisor and tax advisor as to the legal, business, medical, tax and related matters concerning any policies with respect to which guidance is sought or given at the website.

3. Confidentiality

NHIC does not collect any Personal Information through the website. In the event of collection or processing of personal data in the future, NHIC shall take all reasonable steps to preserve the confidentiality and prevent any corruption or loss, damage or destruction of the data and information provided by you. All personal information including any claim related or medical information will be kept confidential. It shall only be disclosed at the time of processing your claims. NHIC shall also take reasonable steps to ensure the security of and to prevent unauthorized access to the services on the website.

4. Privacy

Use of this website is subject to the Privacy Notice. You agree that you have read the Privacy Notice and your continued use of the website serves as an acknowledgement for having read and understood the details provided therein.

NHIC or its Partners may provide value added services which connect Users directly to the medical service providers via video call, voice call, text message,online chat or other electronic means and the information exchanged between the User and the medical service provider is stored and used in accordance with the Privacy Policy. However, it is at the discretion of the User, to avail such Service if it is available.

5. Appointments and Interaction with Medical Service Providers

Further, NHIC shall not be liable, under any event, for any comments or feedback given by any of the Users in relation to the services provided by another User. All such feedback should be made in accordance with applicable law.

6. Limitations

In no event shall NHIC or its suppliers be liable for any damages (including without limitation, damages for loss of data or profit or due to business interruption) arising out of the use or inability to use the materials on NHIC’s website, even if NHIC or a NHIC’s authorized representative has been notified orally or in writing of the possibility of such damage. While accessing the services of NHIC, you may be re-directed to a third-party website or platform and NHIC shall not be responsible for any damages arising out of the use of such third party’s website or platform. As some jurisdictions do not allow limitations on implied warranties or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

NHIC shall not, under any circumstances, be liable for any special, consequential, indirect, incidental or punitive damages of any kind or character, including but not limited to loss of profits or revenues, loss of product and loss of use arising out of or related to any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure.

7. Revisions and Errata

The materials appearing on NHIC's website could include technical, typographical or photographic errors. NHIC does not warrant that any of the materials on its website are accurate, complete or current. NHIC may make changes to the materials contained on its website at any time without notice. NHIC does not however, make any commitment to update the materials.

8. Website Terms of Use Modifications

NHIC may revise these terms of use for its website at any time without notice. By using this website, you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

9. Governing Law

Any claim relating to NHIC's website shall be governed by the laws of the State of Karnataka without regard to its conflict of law provisions as may be applicable.

10.Permission to contact

By clicking the Submit button (when prompted), I hereby authorize NHIC or any of its authorized service providers to call or communicate to me with respect to healthcare services requested by me at the given telephone number/ WhatsApp number/ email id duly registered in my name. By clicking on the Submit Button, I consent to overriding the National Do Not Call/ Do Not Disturb Registry.